Contact with Basic IELTS

Have questions about full mock tests, instant AI writing evaluations, audio playback, or institutional access keys? Our dedicated support specialists and IELTS advisors are here to help you every step of the way.

Official Channels

Support Desk Hours

Monday – Saturday

08:00 AM – 08:00 PM (GMT+6)

Institutional Licensing

[email protected]

Bulk keys for schools & coaching centers

Preparing For An Upcoming Test?

Log into your candidate dashboard to access free timed Cambridge practice tests or review your recent score breakdown.

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Quick Answers

Common Support Inquiries

How fast will I receive a reply from candidate support?

We monitor tickets continuously. Most candidate queries receive a response within 4 to 12 hours, and all inquiries are guaranteed to be addressed within 24 business hours.

How do I redeem an Institution Key or Coupon Code?

Log into your Basic IELTS Candidate Dashboard, navigate to your Profile or Plan section, enter your Institution Key or Coupon code, and click "Activate Code". Your mock test credits will immediately unlock.

What should I do if audio fails to play during a Listening test?

Ensure your browser permits audio autoplay. If using Safari or strict ad-blockers, whitelist basicielts.com or try Google Chrome / Mozilla Firefox for uninterrupted listening test playback.

Can coaching centers or universities partner with Basic IELTS?

Yes! We offer bulk institutional licensing, student performance tracking dashboards, and customizable mock test packages. Send us a message selecting "Institutional Inquiry" to connect with our partnership team.